Confidentiality and Cookies policy

1. Legal information

Date of entry into force: 01.11.2018

We respect your privacy

At Divine, we take your privacy very seriously. As a result, we are committed to protecting your personal data and managing it responsibly. In accordance with the General Rules of Data Protection, we have updated our privacy policy on and in stores. We respect your privacy concerns and value the relationship we have with you. This Privacy Policy describes the types of personal data we collect about our customers, the way we use this information, the people we share it with, and the rights of our customers to use our information. We also describe what we do to ensure the security of information, how long we keep it, and how our customers can contact us about our privacy practices and how to conduct business. their rights. In the context of applicable data protection laws, the data controller is the legal entity located in your country of residence (ie where your billing address is located). Contact information for legal entities acting as data controllers for the purposes of this Privacy Policy is provided below in the “How to Contact Us” section.

The information we collect

We may obtain personal data about you from different sources. We collect this information when you provide it in one of our stores, on our website or via our social media pages, or during one of our events. Our products are available for sale at some third-party distributors abroad. Unless otherwise indicated when you provide your personal data, none of the personal data collected by these distributors is disclosed to us. This Privacy Policy does not cover data collection by our distribution partners. When you visit this site, our social media pages, or use services or features of any of our mobile applications, we also collect certain information about your device or use by automated means, including using technologies such as cookies, web server logs and web beacons.

The information you provide us

You may provide us with personal data in a number of ways, such as when you make a purchase on our website or in our stores, or through our social media pages. The types of personal data that you provide to us may include the following:
• Contact information (such as name, mailing address, email address, and cell phone number or other)
• Age or date of birth
• Sex
• Username and password, username / login
• Payment information (such as your credit card number, expiration date, and card security code)
• Delivery and billing information (such as delivery address and billing address)
• Purchase History
• Product Preferences
• Your skin type / the condition of your skin
• Your hair type
• Contact information of friends, family members or other people you would like us to send a message to (please ensure that you only provide contact details of individuals with whom you have a personal or family connection and who have accepted to receive messages from you or from us)
• Information or content you provide to us (such as photographs, videos, reviews, articles, questions, survey responses and comments)
• Information you provide to us via social networks when you visit our pages on social networks or when you use one of our mobile applications (such as your name, your profile picture, what you like (your “likes” ), your location, your friends list and other information described on the registration page for the app or on the social network, or your location-based data when you use one of our mobile applications)

How we use information

We will use the information you provide us to:
• To send you a letter written by Mr. Yvon Mouchel in person if you accept it,
• Invitations to exclusive events if you accept it,
• Specific information about the brand: launching a new creation, opening a new shop …
• Provide the products or services that you or your company have requested and operate features of our site
• Process your credit card transactions and / or your gift cards
• Create and manage your online account, including access to your online and in-store shopping history
• Create a profile about you based on the information you have provided to adapt our communications to your interests,
• Help you choose products and resupply
• Chat with you or answer your questions
• Publish your product reviews
• Communicate with you about special events, contests, sweepstakes, loyalty programs, surveys and other offers, and manage your participation in them
• Exploit our pages on social networks or our mobile applications and communicate with you about it
• Exercise, evaluate and improve our business (including developing new products and services, improving our services, managing our communications, analyzing our products, conducting data analysis, and performing accounting, auditing, and auditing tasks. other internal tasks)
• Respect the applicable legal requirements, the professional rules of the profession and our policies
• We may also use the information in other ways, in which case we will specifically notify you when collecting this information. The information collected is necessary for the purposes set out above. Without this information, you may not be able to enjoy some of our products or services

Legal basis of our use of information

We will use the information you provide us for the purposes set out above if:
• it is necessary to execute a contract to which you are a party (for example to process your payment and deliver the products you have ordered); or
• we have your consent; or if
• we have a legitimate interest in doing so (including a legitimate interest in conducting communications, research activities, data analysis and internal administration, processing and enforcement of legal claims, and the exercise of our business in compliance with all applicable laws, the applicable professional rules of the profession and our policies).

The information we collect by automated means

When you visit this site, watch it, visit our pages on social media, we also collect certain information about your use or your device by automated means or by means of technologies such as cookies, Web server logs and web beacons. As discussed in more detail below, we may also collect information about your use and browsing habits using different web technologies.

The technologies we use

Cookies are small text files that websites send to your computer or other device connected to the Internet to uniquely identify your browser or to store information or preferences in your browser. The types of cookies on this site are as follows:

Internal cookies essential to the functioning of the site

We use internal cookies to help the site to work in the best possible way. You can choose to refuse to receive these cookies and disable them by adjusting your browser settings. Please note that without these cookies, your user experience may be affected. In conjunction with information obtained through cookies, our web servers may maintain a history of details such as your type of operating system, browser type, domain, and other system settings, as well as the language used by your system and the country and time zone in which your device is located. Web server logs can also record information such as the URL of the web page that links you to our site and the IP address of the device you are using to connect to the Internet. To control which web servers collect this information, we may place markers on our web pages called “web beacons”. These are computer instructions that link web pages to particular web servers and their cookies.

Third-Party Cookies to Enhance Website Interactivity

This site may also include certain third-party services, including social share buttons on Facebook, Twitter, Pinterest, and Instagram, lists of tweets (Twitter) and videos published on the site (Youtube). These features use third-party cookies that are placed directly on your device by these services. The first time you visit our site, a cookie banner will inform you of the use of these cookies. They will only be used if you accept them or if you continue to use this site. You can change your cookie settings at any time to accept or decline these cookies by clicking on the cookie control tool below.

Targeted advertising

We may also use third-party platforms, including social media platforms such as Google, Facebook, and Pinterest, to display ads that focus on your interests. We may convert your email address, phone number, or other information into a single value that may be correlated by those third parties with a user of their platform or other data that they may have received from you. go. This correlation allows ads that focus on your interests to appear on these platforms. To opt out of these ads, you must change your preferences by clicking on the cookie control tool below and then deselecting the “targeting” setting. These platforms may have their own privacy policies, which we strongly suggest you read.

The information we share

We do not rent lists, sell or otherwise disclose any personal data that we collect about you except to the extent described in this section. We may share your personal information with: • Our affiliates for the purposes described in this Privacy Policy. • Service providers providing services on our behalf on the basis of our instructions. We do not allow these service providers to use or disclose information except to the extent necessary to perform the services on our behalf or to comply with legal requirements. These service providers include entities that process credit card payments, process orders, and provide marketing and web hosting services.

Other third parties with your consent.

In addition, we and other service providers may disclose information about you (i) if we are required to do so by law or court order, (ii) ) to law enforcement or other public officials, or (iii) where we believe that disclosure is necessary or appropriate to prevent material or financial harm, or as part of an investigation of fraudulent or unlawful activity, whether it is suspected or proven. We also reserve the right to transfer personal data that we hold about you in the event that we transfer or transfer all or part of our business or assets. In the event such an assignment or transfer occurs, we will make reasonable efforts to instruct the transferee to use the personal information you have provided to us in a manner consistent with our Privacy Policy. . Following such an assignment or transfer, you may contact the entity to which we have transferred your personal data for any questions regarding the processing of such information.


If you choose, you can provide your mobile phone number to receive SMS alerts containing information about products and events, personalized advice (“SMS”). We do not charge you when you receive SMS from us, however your mobile network operator may charge you for sending and / or receiving SMS and for connection time, as well as any other billed charges at the normal rates applicable by your mobile network operator. If you choose to receive them and then decide that you no longer want to receive these SMSs, see the “Your Rights and Choices” section below. SMS is delivered via third party mobile network operators and therefore we can not control certain factors related to the sending of messages or guarantee the availability or performance of this service, including assuming any liability for delays in transmission or malfunction in messages. For help with SMS, you can call +33 (0) 2 99 46 56 41 or send an email to We may also get the date, time and content of your messages during your use of SMS.

We will use the information we obtain as part of our SMS in accordance with this Privacy Policy.

Your rights and your choices

You have certain rights and choices regarding the personal data we receive from you. To update your preferences, to ask us to remove your details from our mailing lists or to send an inquiry, please contact us as indicated below.

Disabling the sending of emails

You may tell us at any time not to send you communications by e-mail by clicking on the unsubscribe link in the e-mails you receive from us or by contacting us as indicated below. You can also disable the sending of emails from us by clicking here or by sending us an email to

Refusal to send postal mail

You can ask us to stop sending you news by post by following the instructions that may be included. You can also ask that we abstain from sending you postal mail by contacting us as indicated below.

Withdrawal of consent

You may also withdraw any consent you have given us at any time for the future to be effective by contacting us as described below. This will not affect the legality of our use of your information based on your consent prior to its withdrawal.

Consultation, updating or deletion of personal data or restriction or objection to their use

obtain as part of our SMS in accordance with this Privacy Policy. Your rights and your choices You have certain rights and choices regarding the personal data we receive from you. To update your preferences, to ask us to remove your details from our mailing lists or to send an inquiry, please contact us as indicated below.

Other rights

Subject to applicable law, you have the right to receive, in a structured, commonly used and machine-readable format, the personal data you have provided to us about you, with your consent or on the basis of a contract to which you are a party. You also have the right to have this information transmitted to another data controller, where technically feasible. You can exercise this right by contacting us as indicated below. You can also file a complaint with a data protection authority.

Data transfers

We may transfer the personal data we collect about you to our affiliates and third-party service providers in countries other than the one in which the information was originally collected (including the United States), as necessary to serve the purpose of this Policy and your personal data may be processed and stored outside your country of residence. These countries may not have the same data protection laws as your country of residence and your personal data will be subject to applicable foreign laws. US laws have not been recognized by the European Commission as providing a sufficient level of data protection. When we transfer your information to other countries, we will protect that information as described in this Privacy Policy. We have also put in place appropriate safeguards to ensure such a level of data protection when we transfer your personal data, in particular through the conclusion of data transfer agreements incorporating the European Commission’s Standard Contractual Clauses, or by the fact that our US service providers are certified under the EU-US Data Protection Shield as defined by the US Department of Commerce and the European Commission regarding the collection, use and retention of data of a transferred from the European Economic Area to the United States, or other applicable data transfer mechanisms. You can obtain a copy of these data transfer mechanisms by contacting us as indicated below.

Data retention

We keep the information you provide for the duration of our relationship, extended for a reasonable period of time in order to be able to regularly initiate deletion subroutines or to take into account the applicable limitation period or if this is required by applicable mandatory legislation. If you wish to receive marketing communications, we will retain the information necessary to send you such communications after the end of our business relationship or after the collection of such information, if you are a potential customer.

How we protect personal data

We maintain appropriate technical and organizational security to ensure an appropriate level of protection for your personal data, including to protect your personal data against destruction, loss, modification, access, disclosure or accidental, illegal or unauthorized use. However, no security system is perfect and we can not promise that information about you will remain secure under any circumstances, including the security of your data as it is transmitted to us or the security of the data. present on your mobile device.

Updates to our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our privacy practices. We will post a notice that will appear prominently on our website to inform you of any material changes in our Privacy Policy and we will indicate at the beginning of the Policy the date of its most recent update.

How to contact us ?

If you have any questions or comments regarding this Privacy Policy, or if you wish to exercise your rights, please send us an email at the address below:

Parfums Divine, 33 rue de la Paix, 35 800 Dinard – France, or an e-mail to with a copy of a proof of identity, or contact us directly by phone at +33 (0) 2 99 46 56 41