Posted on October 30, 2019 by Charlotte Divine -
If the product(s) in your package doesn’t
match your order or you wish to exchange it.
This is possible only if the product is
unopened for up to one month after purchase. We will ask you to send it to us
at: DIVINE PARFUMS, 7 rue Levavasseur,
35 800 DINARD, France specifying your request.
We don’t make refunds but assets.
Don’t hesitate to contact us on +33
(0) 2 99 46 56 41 or by email at divine@divine.fr specifying your Name and
First name, Order number and date of order.
We will do our best to find you a
solution as soon as possible.
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Posted on October 30, 2019 by Charlotte Divine -
If the product(s) in your package doesn’t
match your order.
Don’t hesitate to contact us on +33 (0) 2 99 46 56 41 or by email in the page Contact us specifying your Name and First name, Order number and date of order.
We will do our best to find you a
solution as soon as possible.
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Posted on October 30, 2019 by Charlotte Divine -
If your package is damaged and the perfume broken inside. Thank you for taking pictures of the whole and send them to us by e-mail to the page Contact us.
Don’t hesitate to contact us on +33
(0) 2 99 46 56 41 then specifying your Name and First name, Order number and
date of order.
After receiving the photos, we will do
our best to find a solution by sending you a replacement product in express.
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Posted on October 30, 2019 by Charlotte Divine -
If your package has not been delivered
within the specified time and your account information is not updated. Don’t
hesitate to contact our customer service by specifying your Name and First
name, Order number and date of order. We will do our best to find a solution as
soon as possible.
Telephone: +33 (0) 2 99 46 56 41
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Posted on October 30, 2019 by Charlotte Divine -
Once your order has been prepared and
sent, a package number will be sent to you by e-mail.
You will then be able to follow the
status of your order by logging into your Divine account, in the
“Orders” section.
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Posted on October 30, 2019 by Charlotte Divine -
Delivery in France
With
Chronospot you are delivered in 24h whatever your address
With
DPD, find below the zones and deadlines:
Delivery in Europe
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Posted on October 30, 2019 by Charlotte Divine -
Due to our activity in perfumery which are alcohol-based hazardous materials, we are obliged to follow very strict rules regarding delivery and use of road transport.
We offer the following delivery options and prices:
– Pickup of your order in the showroom of your choice – FREE
– Chronopost: Express delivery 24 hours – 12.90 €
– DPD Predict: Standard delivery 24-48h with signature at the address of your choice and at the time of your choice: 9 €
– DPD relay point: Standard delivery 24-48h in a relay point chosen by you: 7 €
Delivery is free for all orders over €
160
You can find delivery times by area on
the map below.
– DPD Predict: Standard delivery 24-48h with signature at the address of your choice and at the time of your choice: 12.90 €
Delivery is free for all orders over €
160
You can find delivery times by area on
the map below.
Worldwide Delivery – Outside Europe
– Colissimo: Standard delivery 5-7 days with signature to the address requested: 21 €
Delivery is free for all orders over € 160
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